Privacy policy

Last updated: December 17, 2025

Hygenera operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Hygenera is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address

  • Financial information including payment card details, transaction details, form of payment, and payment confirmations (processed securely by third-party payment providers)

  • Account information including usernames, passwords, preferences, and settings

  • Transaction information including items viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications including messages you send to us for customer support or inquiries

  • Device information including browser type, IP address, and device identifiers

  • Usage information including how and when you interact with the Services

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, sign up for marketing, or contact us

  • Automatically, through cookies, pixels, and similar technologies when you use the Services

  • From service providers, including Shopify, payment processors, analytics providers, fulfillment partners, and marketing platforms

  • From third parties or partners, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, provide customer support, personalize your experience, and improve our Services.

Marketing and Advertising

To send promotional communications by email, SMS/text message, or postal mail, and to display advertisements on our website or third-party platforms based on your activity, interests, or purchases.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraud or misuse, and protect our Services and users.

Communicating with You

To respond to inquiries, provide updates regarding orders or accounts, and maintain our business relationship.

Legal and Compliance

To comply with applicable laws, regulations, legal processes, and to enforce our terms and policies.

SMS & Marketing Communications

If you provide your phone number and consent to receive SMS messages from us, we may send you marketing and transactional text messages.

  • Message frequency may vary

  • Message and data rates may apply

  • Consent is not a condition of purchase

  • You may opt out at any time by replying STOP or following the unsubscribe instructions provided in the message

We only send marketing SMS messages to individuals who have provided valid consent in accordance with applicable law.

Cookies & Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to operate the Services, analyze traffic, personalize content, and deliver targeted advertising.

You can manage cookie preferences through your browser settings and, where available, through consent tools on our website. Disabling cookies may affect certain features of the Services.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers that help us operate our business, such as payment processing, analytics, customer support, fulfillment, and shipping

  • With advertising and marketing partners to deliver targeted advertising, subject to your rights and preferences

  • When you direct or consent to disclosure, such as when completing a purchase or using third-party integrations

  • With affiliates or members of our corporate group

  • In connection with a business transaction, such as a merger, sale, or bankruptcy

  • To comply with legal obligations or protect the rights, safety, and security of our business, users, or others

Do Not Sell or Share (US Privacy Rights)

We do not sell personal information for monetary consideration.
However, we may share personal information for targeted advertising purposes as permitted under applicable law.

Residents of certain U.S. states may have the right to opt out of the sharing of personal information for targeted advertising. You may exercise this right by contacting us using the details below or through Shopify’s privacy tools where available.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries other than where you reside.

Shopify may use aggregated data across merchants to provide enhanced features. In such cases, Shopify is responsible for processing personal information related to those features.
More information is available at: https://privacy.shopify.com/en

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Information

We implement reasonable safeguards to protect personal information; however, no system is completely secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or know the personal information we hold about you

  • Request deletion or correction of your personal information

  • Request a copy of your personal information (data portability)

  • Opt out of marketing communications

  • Opt out of targeted advertising

  • Withdraw consent where applicable

You may unsubscribe from email marketing using the link in our emails and opt out of SMS marketing by replying STOP.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: mahdi.zada3@gmail.com
Address: 17 Goodall Crescent, Salisbury, SA, 5108, AU

For the purposes of applicable data protection laws, Hygenera is the data controller of your personal information.